FAQs

Shipping Questions

▶ How much are shipping charges?
UPS Ground Shipping (default): Free on orders over $75. Under $75 orders $9.75
UPS 2nd Day Air: $20 for orders less than $125, $35 for orders more than $125.
UPS Next Day: $50 regardless of order total.


▶ Can I ship to a P.O. Box?
We only ship via UPS at this time and can not ship to a P.O. Box.


▶ How long until I receive my order?
We usually ship your order within 1-2 business days after receiving your order. This map will show an estimate of how long it will take for you to receive the package once it is in transit.

 

▶ Do you charge sales tax?
Sales tax will only be charged to orders shipping within New York State. Sales tax is calculated by the shipping county.


▶ Do you ship internationally?
We only ship within the USA. For other countries click here.

Product Questions

▶ Where are your products manufactured?
Our products are developed and made in Sans Soucis laboratories and facilities in Baden-Baden, Germany using Good Manufacturing Practices to ensure the highest quality and consistency in every product.


▶ Are your products tested on animals?
Our products are not tested on animals and follow an Anti-Animal Testing procedure for over 25 years and only do raw materials testing if absolutely required by law.


▶ What is your product shelf life?
Unopened our products will last two and half years if stored in a cool, dry location. Once opened, each product will have a use by logo on the back of product, usually around 6-12 months.

Returns/Exchange Questions

▶ What is your return policy?
To return or exchange a product purchased directly from us via website, phone or fax, please call 800-932-0168 or 212-221-4600 or email csd@sanssoucisusa.com to obtain a RMA number (Return Merchandise Authorization).

All returns and exchanges must be returned within 30 days of the purchase date, and shipping and handling are not included in the refund amount. Refunds will be processed within 15-21 days against the original method of payment. Regent Bond Inc reserves the right to change the policy at their sole discretion.

Once you have obtained the RMA number, please ship well packed products to:
Regent Bond Inc
C/O Returns
1123 Broadway, Suite 1217
New York, NY 10010

You are required to pay return shipping. If you have purchased the product from one of our spa partners, please return to the original place of purchase.

Payment Questions

▶ What payment options do you accept?

We accept payment from Visa, Mastercard, American Express credit cards, and PayPal. Your credit card will be charged by "REGENT BOND INC", the distributor company of San Soucis products in the USA.

If you have additional questions please contact us at 1-212-221-4600 or info@sanssoucisusa.com.