FAQs

Due to the ongoing Canada Post strike, we will not be accepting orders delivering to Canada at this time. We apologize for any inconvenience caused.

Shipping Questions

How much are shipping charges?
To contiguous states:
Ground: Orders under $125 = $12. Orders $125 or more = FREE
2nd Day: $55 (Available for orders $125 or more)
Next Day: $85 (Available for orders $125 or more)

Please Note: Order total is after discounts and excludes taxes. Expedited order must be placed before 12pm Eastern Time for it to ship out on the same day. 2nd Day and Next Day deliveries are not guaranteed and does not include weekends and holidays. For example, if the order was placed after 12pm on Friday and Monday is a holiday then the package will ship out on Tuesday. We ship by UPS for a majority of our orders but will occasionally ship by USPS if it is more efficient.

Can you ship to a P.O. Box?
All orders shipping to PO Boxes will be shipped by USPS.

How fast do you ship orders out?
Usually within 1 to 2 business days. Orders placed after 12pm EST will be processed the next business day.

Do you charge sales tax?
Sales tax will only be charged to orders shipping within New York State. Sales tax is calculated by the shipping county.

Do you ship internationally?
We generally DO NOT ship outside the United States. Buyer is responsible for duty, customs and all other fees that may apply. For all international shipments, please contact us prior to placing the order.

Returns/Exchange Questions

What is your return policy?
All returns/exchanges must be requested within 30 days of the purchase date. Opened and used items cannot be returned/exchanged.

What is the process?
Please call 800.932.0168 or 212.221.4600 or email info@sanssoucisusa.com to obtain a RMA number (Return Merchandise Authorization).

Where do I ship the package?
Once you have obtained the RMA number, please ship well packed products to:
Regent Bond Inc
C/O Returns
1123 Broadway, Suite 1217
New York, NY 10010

Do I need to pay for the return shipping?
Yes. You are responsible for the return shipping cost.

Will the shipping charge be refunded?
No. Shipping and handling charges are not included in the refund amount.

How long do I need to wait to get my refund?
Refunds will be processed within 15 to 21 days against the original method of payment after we receive the returned merchandise.

What if I didn't buy the products from this website?
Products must be returned to their original place of purchase.

Payment Questions

Is it safe to shop on your site?
Yes. Our site is powered and protected by Shopify which is one of the most popular eCommerce platforms. Click on the badge below to find out more information.

What payment options do you accept?
We accept payments from Visa, Mastercard, American Express, PayPal, and Apple Pay®.

Can I use discount codes if I'm checking out with PayPal or Apple Pay®?
Yes. Make sure to apply the discount code before completing the order.

What are the requirements for using Apple Pay®?
You need to be using an up to date Apple device running the latest operating system.

Why did I get charged by Regent Bond Inc.?
Regent Bond Inc. is the distributor company of Sans Soucis products in the USA. It is not a fraudulent charge and there is no need to be concerned.

Afterpay Questions

What is Afterpay?
Afterpay is a service that allows you to pay for a purchase in 4 equal payments.

How does it work?
Pay a portion of the order now. Get the products. Then pay off the rest at a later time.

What is the payment schedule?
The 1st payment is due at the time of purchase. The remaining 3 payments are due every 2 weeks.

Will I end up paying more?
Maybe a few pennies because of rounding but there are no interests or fees if you pay on time.

What if I’m late on payments?
You will be charged a late fee. Visit https://www.afterpay.com/purchase-payment-agreement for more details.

How do I use Afterpay?
Select Installments by Afterpay as the payment method during checkout. You will then be redirected to Afterpay's website where you will be asked to log in to your Afterpay account or create one. The entire process is simple and only takes a few minutes.

What are the requirements for using Afterpay?
You must be 18 or older and live in the U.S. You will also need a credit or debit card issued in the U.S. and a mobile number. Visit their website for more information.

afterpay.com

Product Questions

Where are your products manufactured?
Our products are developed and made in Sans Soucis laboratories and facilities in Baden-Baden, Germany using Good Manufacturing Practices to ensure the highest quality and consistency in every product.

Are your products tested on animals?
Our products are not tested on animals and follow an Anti-Animal Testing procedure for over 25 years and only do raw materials testing if absolutely required by law.

What is your product shelf life?
Unopened products can last two and half years or more if stored in a cool, dry location. Once opened, the products usually last around 6 to 12 months.

If you have additional questions please contact us at 212-221-4600 or info@sanssoucisusa.com.